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Platform

Enterprise Platform Architecture

Built for scale, security, and performance

Platform Pillars

Scalable

Built to handle millions of tickets with horizontal scaling and cloud-native architecture.

Secure

Enterprise-grade security with SOC2 compliance, encryption at rest and in transit.

Real-time

Instant updates and notifications with WebSocket connections and event-driven architecture.

Cloud-native

Deployed on modern cloud infrastructure with high availability and global reach.

Enterprise Security

Role-Based Access Control

Granular permissions and roles to control access to features and data.

Audit Logs

Complete audit trail of all actions and changes for compliance and security.

Single Sign-On (SSO)

Enterprise SSO support with SAML and OAuth for seamless authentication.

Data Privacy

GDPR ready with data encryption, retention policies, and privacy controls.

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